Professional services
Software succeeds on the ground, not in the contract
Five services, delivered by the same organization that builds and operates the products. No subcontracted implementations, no finger-pointing between vendor and integrator.
01
Digital Transformation Consulting
We assess how an organization actually works — processes, systems, data, and the informal workarounds in between — and produce a sequenced roadmap with costs and owners. Recommendations are grounded in what East African organizations can staff and sustain, not vendor wish lists.
- Current-state assessment and systems inventory
- Sequenced transformation roadmap with budget bands
- Change management and capability plan
02
Custom Software Engineering
When a requirement doesn't fit an existing product, our engineering teams build it — on the same platform, security model, and infrastructure that runs the Flow ecosystem. Custom work ships with documentation, tests, and a handover plan.
- Discovery, architecture, and delivery by in-house teams
- Extensions to Flow products or standalone systems
- Source, documentation, and knowledge transfer included
03
Cloud & Infrastructure
We design and operate cloud and hybrid infrastructure with data residency options in Tanzania — for our products and for customer workloads. Managed operations cover monitoring, patching, backup, and disaster recovery with defined targets.
- Cloud architecture and migration execution
- In-country and hybrid hosting arrangements
- Managed operations with service targets agreed per contract
04
Systems Integration
Core banking systems, government registries, mobile money networks, legacy ERPs — we connect Flow products to what already exists. Integrations are built against documented interfaces with reconciliation and failure handling designed in.
- API and file-based integration design and build
- Mobile money, bank, and government gateway connections
- Monitoring and reconciliation for every interface
05
Training & Support
Software succeeds when people use it well. We run role-based training in Swahili and English, certify administrators, and back every deployment with in-country support that answers the phone.
- Role-based training, on-site or remote, in Swahili and English
- Administrator certification programs
- Tiered support with in-country escalation
Engage us
Start with a discovery conversation
Every engagement begins with discovery — a fixed-scope assessment that ends in a written recommendation. If the answer is 'you don't need us,' we'll write that too.